Earlier this month, Quality in Tourism visited us here at Craven House for our annual review.
We are delighted to tell you that we have, for another year running, achieved the Gold Award!
Our number one priority is our guests and their comfort throughout the duration of their stay. Therefore, we are immensely proud to have achieved the Gold Award and our 4 star status.
During their visit, and with strict criteria, the VisitEngland assessors check the levels of services and facilities offered to determine which accommodation type is awarded which star rating. Each year, every aspect of Craven House is thoroughly inspected from the efficiency of the booking process to the level of service. Cleanliness is the most crucial element of any assessment and minimum standards, particularly at the higher star ratings, reflecting consumer expectations.
We received top marks all round and especially for our cleanliness. VisitEngland commented; “the housekeeping standards at Craven House are maintained to an excellent level throughout the property”.
All apartments were assessed and each living area, bedroom, kitchen and bathroom all being vetted with comments such as “all bedrooms are presented in excellent decorative order and carpets are maintained in excellent condition being comfortable under foot” as well as “a well deserved Gold Accolade is again recommended for each apartment for a further year”. We cannot be more pleased!
Want to read more? See Craven House VisitEngland Report 2017.
Don’t forget, you can find more information about our serviced apartments, including our rates, here.
Thank you all our past, present and future guests for your ongoing support and feedback.