About Craven House

The Craven House Collection

Our Service Highlights

We have eight luxurious, fully serviced apartments in the surrounded by stunning views and steeped in history. Whether you are travelling for business and need a base, or visiting the capital for a break.

We can offer you a perfect combination of city and countryside with a lot of luxury and a little pinch of magic!

We realise that you may already have a lot to worry about, so we are committed to ensuring that your accommodation at Craven House is not one of those things. We are following government guidelines and we have the following precautions in place. In you have any questions please do not hesitate to ask us.

Safety Features
  • First aid kit available
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Facemask and anti-bac spray included in guest welcome packs
Cleaning
  • All areas steam cleaned and sanitised including mattresses, sofas, and soft furnishing
  • Significant time left between cleaning and guest arrival
  • Full cleaning service packs provided for guests
  • Spare linens and towels delivered weekly
  • Flexible cleaning available by arrangement
Physical Distancing
  • Virtual check-in/check-out
  • Physical distancing rules followed
  • No shared areas within the accommodation

Check-in is normally from 15:00 and check-out is 10:00.
However, we offer around the clock meet and greet service. We will be there to meet you and help you settle in – no matter what time of day or night you arrive. If you find yourself on a late/early flight, please notify us 24 hours beforehand and we can make the necessary arrangements to satisfy your needs. 
The Craven House team are on call 24/7 so if you have any questions or problems you can always contact us (Lucy: 07747 073269).

A selection of hand-picked household essentials on arrival to make you feel immediately at home. You will find fully stocked cleaning packs available to you in each apartment
If you require a fully stocked fridge prior to your arrival, please notify us 24 hours beforehand we will make the necessary arrangements. Please also advise of any dietary requirements.

We offer a weekly shopping service if you haven’t time to pop to the shops – let us do it for you. Leave us a list of your favourites and we will stock your fridge or shelves to satisfy any particular food and beverage requirements you may have. Please notify us at the time of booking if you require this service.

Your luxury apartment will be meticulously prepared before your arrival. During your stay, our housekeeping team will clean your apartment weekly at a time that’s convenient for you.
If you require additional housekeeping visits, please notify us  as soon as possible and we will more than happy to assist.

When it comes to appliances and technology, we want you to have the best. That’s why the dishwashers, washing machines/dryers, microwaves, large screen TVs and DVD players are all from leading technology brands. All our appliances are regularly checked and well maintained. In the highly unlikely event there is an issue with anything, you can rest assured we will act promptly to resolve the problem.

Complimentary toiletries in all bathrooms and shower rooms to pamper yourself with.

Our luxury apartments are situated in some of the safest and most desirable locations in the UK but they all still have their own private access front doors, secure entry systems and intruder alarms for extra peace of mind.

No need to worry about parking. All our apartments in both Hampton Court and Claygate have allocated off-street parking spaces for your convenience.

While you can enjoy all the benefits and freedom of residing in your own property, we offer a range of bespoke services more commonly associated with a luxury hotel to make your stay that much more comfortable.

Concierge services: – a full concierge service for booking theatre tickets, taxis, restaurants and other personal requirements you may have.
Bespoke gourmet catering: Hosting meeting or a dinner party? We can arrange food and beverages for your from gourmet canapés, cocktails to Executive chefs and fine dining.
Event hosting: Use of the beautiful Court Yard, Garden and terrace for client events or and meetings.
Pre-arrival provisioning: Need us to do the shopping? Give us your list and we’ll make sure its all in the fridge for your arrival.
Laundry and dry cleaning: We’ll happily organise any dry cleaning or laundry requirements you may have.
Babysitting services: Need a babysitter? We can provide you with accredited childcare professionals.
Secretarial services: If you need admin or secretarial support, we can help.

8

Luxurious Apartments

6

Awards Received

5 Star

TripAdvisor Rating

Awards & Accrediations

Over the years we have picked up numerous awards to mark our service excellence. We continue to strive to offer a best-in-class guest experience and the list keeps on growing. 

Our Locations

The Craven House Collection is perfectly located with breathtaking natural backdrops tranquil surroundings, beautiful settings and excellent connectivity.

Hampton Court Apartments

Claygate Apartments