About This Privacy Policy

This policy explains how we collect, use, disclose and transfer the personal information you provide us on our website. It also explains how we collect information through the use of cookies and related software when you use our website.

This privacy policy was last updated in June 2015. From time to time, we may make changes and publish them here, so please check back regularly to keep informed. If you do not agree to these changes, please do not continue to use our website.

Craven House has its registered offices at The Green, Hampton Court Road, Hampton Court, Surrey, KT8 9BX, United Kingdom. In this privacy policy, we use the term Craven House or “the company” to refer to the Craven House head office at the registered address above.


Information You Provide Us

To access certain areas of our website, you will need to register with Craven House. During the registration process you may be asked to submit personal information (including but not restricted to name, postal and billing addresses, date of birth, e-mail address, telephone number and payment details). By entering your details in the fields requested, you enable Craven House to provide you with the services you select.

In addition, we may also collect personal information from you when you correspond with us via e-mail, telephone, physical mail or other media.

We also collect certain information automatically about visitors to our website, described in the section about Cookies below.

Craven House will use the information we collect from you to deal with your enquiries and requests; announce new contests, votes and events relating to Craven House in accordance with your preferences; conduct market research in order to continuously improve the services we provide to our customers; to prevent fraud and other prohibited or illegal activities; and understand how our website is used so that we can continuously improve our website and offerings.


Cookies and IP Addresses

Like most websites, cravenhouse.net logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our visitors access our website.

We may collect information, where available, about your computer or mobile device (but not restricted to IP address, operating system, log-in times and browser type). We use this information to better understand how visitors use our website and for internal reporting purposes. This information may be shared – but only in anonymous form – with advertisers, sponsors or other businesses.

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application and are used to recognise your computer when it returns to a website or mobile application it has visited previously. Cookies are widely used in order to make websites work, or to work more efficiently, as well as to provide information to the owners of the website. You have the right to choose not to accept cookies. Please note that if you choose to refuse cookies you may not be able to use the full functionality of our website.

We use cookies to enhance the online experience of our visitors and to better understand how our website is used. Cookies may tell us, for example, whether you have visited our website before or are a first-time visitor. They can also help to ensure that advertising you see online is more relevant to you and your interests. There are two broad categories of cookies: first-party and third party. First-party cookies are served directly by Craven House to your computer or mobile device. They are used only by Craven House to recognise your computer or mobile device when it revisits our website. Third-party cookies, which are served by a service-provider on our website, and can be used by the service-provider to recognise your computer or mobile device when it visits other websites. Third-party cookies are most commonly used for website analytics or advertising purposes. You have the right to accept first-party cookies, but refuse third-party cookies.

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are session cookies, meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are permanent cookies, meaning that they survive after your browser is closed. They can be used to recognise your computer or mobile device when you open your browser and browse the internet again.

The Craven House website serves only the following types of cookies to your computer or mobile device:

Cookies for essential purposes: These cookies are necessary to provide you with services available on this website and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, such as transactional pages and secure login accounts, would not be possible.

Functionality Cookies: These cookies serve a variety of purposes related to the presentation, performance and functionality of this website. Their overall purpose is to enhance visitors’ experience and enjoyment of this website.

Analytics Cookies: These cookies are used to collect information about how visitors use our website. The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our the Craven House website, websites that referred visitors to us to our website and the pages that they visited on our website. We use this information to help run our website more efficiently, to gather broad demographic information and to monitor the level of activity on our website.


Sharing Your Information

We do not rent, sell or share personal information about you with other people or non-affiliated companies outside Craven House except to third-party providers who provide services on our behalf (such as online and other payments); we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will make all reasonable efforts to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this privacy policy.


International Transfers

Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated group companies or third-party service providers are located or maintain facilities. While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this privacy policy.


Protecting Your Information

We want you to feel confident about using our website, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

You have the right to ask for a copy of any personal information about you held in our records, to correct any inaccuracies and to update any out-of-date information. You can also ask us not to send you direct marketing communications. If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address listed below.


Privacy Statement

Craven House has established its privacy policy to reflect the confidence its clientele and members of the Craven House community places in it and in order to conform with the high standards of data protection to which it is committed.

Any personal information you, as a user, make available to Craven House is done so voluntarily, with your knowledge and consent when making a request, submission or registration for services from Craven House.

Personal information provided by you on the registration form will be made accessible to duly authorised Craven House personnel and occasionally to persons or companies who carry out internal operations in relation to our business. All such persons are subject to confidentiality agreements and the respect of your privacy.

The personal information made available by you will be used to provide the requested services and may be used both for marketing-research purposes relating to Craven House’s business and to provide information relating to its service and events.

Other than as stated above, Craven House will not use your personal data for unsolicited communications and we do not sell, rent or otherwise make available any personal data submitted to us to any third parties unless it is to our legal advisors or where so required by law or a court decision. Craven House will use its best endeavours to ensure that such data is kept secure at all times.

In all cases and on request, Craven House will remove your personal information from its database, thereby cancelling your registration to any of the Craven House services. You are also advised that upon written request you may examine your personal data and/or request that information about you be corrected, amended or deleted.

To help us keep your information up to date, please let us know of any changes. If you have registered for an e-mail service you no longer wish to receive, you can opt-out through an automated service by following the instructions at the end of the e-mail.

All requests relating to your personal data as well as any request to cancel your registration for services offered by Craven House should be e-mailed to:




or sent to:


Craven House
The Green
Hampton Court Road
Hampton Court
Surrey KT8 9BX


From time to time, Craven House may amend this privacy policy in accordance with modified legislative obligations.

Our web server and database is managed by TSO hosts and located in the United Kingdom. Our privacy policy is governed by and will be construed in accordance with the laws of the United Kingdom without regard to its conflicts of law provisions. Any differences will be submitted to the exclusive jurisdiction of the competent courts of London.

Craven House trusts that its privacy policy demonstrates its commitment to managing your personal data in accordance with current legislative obligations in such a way as to fully protect your privacy.