At Craven House, we pride ourselves on our friendly, can-do service. For me, this starts from the moment I receive your email enquiry, right through to the end of your stay and beyond. Excellent customer service is vitally important to me and the Craven House team, to ensure that you have a positive and memorable experience.
The service that you receive whilst staying with us is of, without a doubt, paramount importance to me. The moment you arrive at one of our Craven House or Claygate luxury apartments, you can say you are at home. We welcome you with a pack of essentials and this extends to a full concierge service for booking theatre tickets, taxis, restaurants or other personal requirements.
No time for shopping?
You can also use our shopping service where we will buy all that you need. Just write us a shopping list and we’ll do the rest! In addition, if you need a chef to cater your dinner party or a secretary to take notes, just ask. We’ll do everything we can to help.
Make use of our shopping service!
Luxury at your fingertips
Like you, we expect our apartments to be immaculately clean, tidy and well stocked at all times. This is why our weekly professional maid service ensures that all apartments are kept in order, and more regular maid visits can be arranged by request in advance. All our serviced apartments have Orla Kiely toiletries – a real luxury!
We also provide beautiful bouquets of flowers and other treats guaranteed to bring a smile to your face.
Court Suite, Craven House
All Craven House and Claygate luxury apartments have a private front door with secure entry system and alarm, as well as allocated off-street parking. We pride ourselves on security and understand how important it is you. If you lose your key or forget your code, don’t worry, we’ll sort it out.
‘Home from home’
So, if you are expecting family and friends who need the flexibility of a ‘home from home’ serviced apartment, if you are relocating from abroad or have a long business trip then let Craven House be your answer. I’d be delighted to discuss your requirements, so please give me a call.
Best wishes
Lucy